Inti Valderas Caro

Kate is the digital assistant inside KBC Mobile, answering around 21,500 questions a day.

• Designed intents, flows, error handling and escalation to human agents, for ideal paths as well as edge cases.
• Part of the core team that brought the first LLM experiments into Kate, which until then was fully rule-based. Designed how generated and scripted answers work together, including a distinct bubble that discloses AI-generated replies and their sources.
• Designed proactive conversations at the right moment in the customer journey, and the in-app flows Kate hands over to, such as the ATM finder.

VRT MAX is the streaming platform of the Flemish public broadcaster, built for a broad public audience.

• Redesigned the video player around chapters and highlights, with timeline markers and a jump to the next highlight.
• Built the interactive prototype of the player redesign, AI-assisted, so development got a working reference instead of static screens.
• Designed a sharing experience that makes any title social-ready with a generated poster.

My own design-and-build practice. Main client is Nitra, an engineering consultancy, next to other SMEs.

• Chose the platform, designed the data model and built enrichment pipelines on public data sources, rolled out in phases instead of a big bang.
• Rebuilt Nitra Academy from the inside in 2026, AI-assisted: one certificate model instead of four, self-service for client companies, public certificate verification, and a design system. Phased, while it stayed in daily use.

Agency work for Payflip, Flexmail and Kaleidos, the decision-making platform of the Flemish government.

• Payflip: mapped the real onboarding process and turned it into a guided self-serve flow, testing each round with active customers. Set up a base design system in Figma.
• Flexmail: redesigned contact management as the core of a simpler onboarding, tested with five existing and prospective customers.
• Kaleidos: ran user interviews to map how the platform was actually used, diagnosed why adoption lagged, and shipped a few focused changes.